1. Our Guarantee
At Fulfillforge, we stand behind the quality of our digital products and services. We want you to be completely satisfied with your purchase. That's why we offer a 30-day money-back guarantee on eligible products.
2. Eligibility for Refund
You may be eligible for a refund if:
- You request the refund within 30 days of your original purchase date
- You have not completed more than 30% of the course content
- You have not downloaded or accessed the majority of digital materials
- Your account is in good standing and has not violated our Terms of Service
3. Non-Refundable Items
The following are not eligible for refunds:
- Coaching or mentorship sessions that have already been delivered
- Custom or personalized services that have been started
- Products purchased at a promotional or heavily discounted price (unless otherwise stated)
- Subscription renewals (you must cancel before the renewal date)
- Products where substantially all content has been accessed or downloaded
4. How to Request a Refund
To request a refund, please follow these steps:
- Step 1: Contact us through our website at fulfillforge.online with your order details
- Step 2: Include your full name, email address used for purchase, and order number
- Step 3: Briefly explain the reason for your refund request
- Step 4: Our team will review your request within 3-5 business days
5. Refund Processing
Once your refund request is approved:
- The refund will be processed to your original payment method
- Please allow 5-10 business days for the refund to appear on your statement
- Processing times may vary depending on your payment provider or bank
- You will receive an email confirmation when the refund has been processed
6. Access Revocation
Upon issuance of a refund:
- Your access to the refunded product(s) will be revoked immediately
- Any community or group access associated with the purchase will be removed
- Downloaded materials must be deleted from your devices
- Continued use of refunded materials is a violation of our Terms of Service
7. Subscription Cancellations
For subscription-based products:
- You can cancel your subscription at any time before the next billing date
- Cancellation will stop future charges but does not refund the current billing period
- You will retain access until the end of your current paid period
- Refunds for the current period may be granted on a case-by-case basis within the 30-day window
8. Chargebacks
We strongly encourage you to contact us directly before initiating a chargeback with your payment provider. Filing a chargeback without first requesting a refund through our process may result in:
- Immediate account suspension
- Loss of access to all purchased products and services
- Ineligibility for future purchases
We are committed to resolving any concerns promptly and fairly through our refund process.
9. Exceptional Circumstances
We understand that exceptional circumstances may arise. If your situation falls outside the standard refund policy, please contact us and we will do our best to work with you on a fair resolution.
10. Contact Us
For refund requests or questions about this policy, please contact us through our website at fulfillforge.online.